Privacy Policy

1. Introduction

At Tbil Travels, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel booking services and website. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

Personal Information:

• Full name and date of birth
• Passport details and identification information
• Contact information (email, phone number, address)
• Travel preferences and itinerary details
• Payment information (processed securely through third-party providers)
• Emergency contact information
• Frequent flyer and loyalty program details

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Usage data and cookies
• Referring website addresses
• Search preferences and booking history

3. How We Use Your Information

We use your information for the following purposes:

• To process your travel bookings (flights, hotels, tours, etc.)
• To communicate with you about booking confirmations and updates
• To improve our services and user experience
• To comply with legal obligations
• To prevent fraud and enhance security
• To send important updates and notifications about your travel
• To personalize travel recommendations and offers
• To provide customer support and assistance during your travels

4. Legal Basis for Processing

We process your personal information based on:

• Contract: Processing necessary for travel booking services
• Legal Obligation: Compliance with travel regulations, tax laws, and data protection laws
• Legitimate Interests: Improving services, preventing fraud, and marketing relevant travel offers
• Consent: Marketing communications and special offers (you can opt-out anytime)

5. Information Sharing and Disclosure

We may share your information with:

• Airlines and Travel Providers: Required for flight bookings and ticketing
• Hotels and Accommodation Partners: To secure your room reservations
• Tour Operators and Activity Providers: For excursions, tours, and experiences
• Service Providers: Payment processors, IT services, customer support
• Legal Authorities: When required by law or to protect rights
• Business Partners: With your consent for specific services and promotions

Note: We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data, including payment information
• Secure socket layer (SSL) technology for all transactions
• Regular security assessments and vulnerability testing
• Access controls and authentication protocols
• PCI DSS compliance for payment processing

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Travel booking data is typically retained for 5 years after your last interaction with our services to assist with future bookings, loyalty programs, and to comply with tax and accounting requirements.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit processing of your data
• Data Portability: Receive your data in a structured format
• Objection: Object to certain processing activities, including marketing

To exercise these rights, contact us at info@tbils.com

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Required for website functionality and booking process
• Analytics Cookies: Help us understand user behavior and improve our services
• Functional Cookies: Remember your preferences and past searches
• Advertising Cookies: Personalize travel offers and promotions (with your consent)

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own when you book international travel. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable, to protect your data in accordance with this policy.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately. Travel bookings for minors must be made by a parent or legal guardian.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer: